Privacy Policy

Last Updated & Effective Date: July 14, 2026

This Privacy Policy governs the collection, processing, and protection of user information within the SocietyCare mobile application and platform ("Application"), developed by SocietyCare Inc. to manage residential housing society workflows autonomously and securely.

        🛡️ Our Core Privacy Promise: We never sell your personal data, we never track your real-time GPS location, and every access to your apartment community is strictly gated via email verification and administrative approval.
      

1. Information We Collect & How It Is Used

When you register and use the Application, we collect information across three essential operational categories:

Account & Resident Verification: Full name, verified email address, encrypted password hash, mobile contact number, apartment/flat designation (e.g., Flat 402), role (`Admin`, `Member`, or `Security`), and your unique Society Join Code.
Community Uploads & Documents: Photos and attachments submitted when raising maintenance complaints, suggestions, or uploading UPI/UTR payment receipts (`Cloud Storage`) for transparent verification.
System Telemetry & Device Security: Device model, operating system version, push notification tokens (`Expo Push / Firebase Cloud Messaging`), and single-device session identifiers used to terminate unauthorized concurrent logins.

2. Nova AI Voice Assistant & Audio Processing

The Application features Nova, an intelligent voice assistant that enables hands-free logging of expenses, maintenance income, announcements, and complaints.

Audio Transcripts: When you activate Nova, speech-to-text conversion is performed via on-device or secure cloud speech APIs (`expo-speech-recognition`). Only the parsed text command (e.g., "Log ₹3500 maintenance from Flat 101") is transmitted to secure AI inference endpoints to structure action intents.
Zero Audio Storage: Raw microphone audio recordings are processed in memory and are never recorded, stored on servers, or shared with advertisers.

3. Digital Payments & Financial Transactions

SocietyCare integrates with Razorpay exclusively to facilitate app subscription fee payments for society committees/admins.

App Subscription Payments (Razorpay): When society administrators pay for SocietyCare subscription plans online, card details, UPI IDs, and net banking credentials are encrypted and processed directly by Razorpay under PCI-DSS compliance standards. SocietyCare never stores sensitive bank card numbers or banking passwords on its servers.
Maintenance Bill Verification (UTR Receipts): Residents pay monthly maintenance bills directly to their society's official bank account and upload manual UTR reference numbers and receipt screenshots. These transaction references and receipt images are stored inside your society's private ledger in Google Cloud Firestore and Cloud Storage for verification by society admins.

4. Community Chat & 90-Day Retention TTL

To keep society storage efficient and protect historical privacy, all messages, poll results, and announcements transmitted inside the Community Chat utilize automated Time-To-Live (TTL) retention rules:

Automatic 90-Day Purge: Chat messages (`societies/{societyId}/messages`) are assigned an `expiresAt` timestamp upon creation and are automatically deleted from cloud database servers after 90 days.

5. Precise Location & Background Tracking

This Application does not collect, request, or track real-time or background GPS location data from your mobile device.

6. Third-Party Infrastructure & Cloud Sync

We utilize enterprise-grade cloud providers to guarantee high availability and data isolation:

Google Firebase: Used for real-time database synchronization (`Cloud Firestore`), secure user authentication (`Firebase Auth`), and binary document storage (`Cloud Storage`). Data is encrypted in transit using TLS 1.3 and at rest using AES-256.
View Google Privacy Policy → | View Razorpay Privacy Policy →

7. Self-Service Account & Data Deletion

You maintain full sovereignty over your personal identity within SocietyCare:

Instant In-App Deletion: You can permanently delete your account at any time by opening the app, navigating to Profile / Settings, and tapping "Delete Account". Your user document, authentication profile, and personal contact credentials are immediately erased from active databases.
Unverified Account Purge: Accounts that register but fail to verify their email or join an approved society within 2 days are automatically purged from our servers via automated self-destruct routines.

8. Policy Updates & Contact Us

We may update this Privacy Policy to reflect evolving architectural enhancements or regulatory changes. Updated policies will be posted on this website with a revised effective date.

If you have any questions or requests concerning your data, please contact your society's administrative committee or email our legal & support team at societycare9b395@zohomail.in.